The Challenge
The client was operating a business-critical Outage Management System built on SharePoint 2010 with extensive legacy customizations. The application had become difficult to maintain, lacked modern governance and security, and no longer met the organization's operational and compliance requirements. They required a scalable, cloud-based solution with automated workflows, configurable business rules, and seamless migration of historical outage data.
Our Solution
InnovaGrid Tech completely redeveloped the application on Microsoft 365 using SharePoint Online, Model-Driven Power Apps, and Power Automate.
- Designed and implemented multi-stage approval workflows using Power Automate to support outage review, validation, authorization, and closure processes.
- Configured dynamic approval routing based on outage type, location, user role, and business rules.
- Automated notifications for outage creation, updates, approvals, rejections, escalations, and closures.
- Developed a configuration-driven workflow engine where approval levels, notification recipients, escalation rules, and email templates are maintained through SharePoint configuration lists, eliminating the need for code changes.
- Enabled business administrators to modify workflow behaviour without developer intervention.
- Implemented Application Lifecycle Management (ALM) using managed solutions to support controlled deployments across Development, Test/UAT, and Production environments.
- Established environment-specific configuration management to ensure consistent deployments and simplify future enhancements.
- Adopted solution versioning and deployment best practices to support ongoing maintenance and governance.
- Successfully migrated over 27,000 outage records from SharePoint 2010 to SharePoint Online.
- Preserved historical information, attachments, metadata, and relationships during migration.
- Performed migration validation and reconciliation to ensure data accuracy.
- Implemented item-level security to ensure users access only authorized outage records.
- Introduced archival and retention capabilities for historical outage data to support compliance requirements.
Key Results
- Successfully modernized the legacy SharePoint environment into a scalable Microsoft 365 digital workplace.
- Completed modernization from SharePoint 2010 to SharePoint Online.
- Successfully migrated 27,000+ outage records with full data integrity.
- Developed a modern Model-Driven Power App for outage reporting and management.
- Automated outage notifications and multi-level approval workflows using Power Automate.
- Delivered a fully configurable notification, approval, and email template framework.
- Implemented item-level security to ensure users access only authorized outage records.
- Introduced archival and retention capabilities for historical outage data to support compliance requirements.
- Established a scalable governance framework with improved security, maintainability, and operational efficiency.
